Goods are supplied to you on unconditional approval. If they do not meet with your requirement, we will undertake to replace the item or refund the cost (less postage). Returned goods must be unsoiled and unused, including tags, and in a resaleable condition. Bridles will be subject to a 20% restocking charge if returned marked so try on without buckling straps! Any other special orders that are not easily resaleable unusual Mattes sheepskin coloured products or OS bridles in unusual colours will also be subject to a 20% restocking charge.
Goods will not be refunded if not returned within 21 days. We strongly suggest a Certificate of Posting is obtained as this allows us to claim should the goods be lost or damaged in transit.
When returning an item from outside the UK please specify on the packaging and on any customs documentation that your parcel is a return otherwise customs charges may occur. The return will be credited when the returned goods have been received by us, except for international returns made via DHL, FedEx, TNT, UPS, etc. which will be credited after 45 days due to possible charges from these carriers against the receiver .