Terms and Conditions of Sale

classicdressage.com for quality, style and performance

About Us

Classic Dressage Collection Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@classicdressage.com.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from outside the UK, your credit card company will convert the transaction to your own currency. The currency conversion to US dollars is only approximate and is subject to market fluctuations.

We accept Visa, Switch and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling

UK

All UK orders wiil be subject to a flat postage and packing charge of £5 (including VAT) for first class recorded delivery and £10 (including VAT) for next day delivery.

Note: Certain, single small items will be charged at £3 for first class and £6 for next day.

Ireland, Isle of Man and Channel Islands

£12 postage charge

Europe

Goods up to and including £50 - £10 (including VAT) postage charge
Goods over £50 - £15 (including VAT) postage charge

USA/ Canada

Goods up to and including £50 - £10 postage charge
Goods £50 to £100 £13.50 postage charge
Goods £100 to £150 £17.00 postage charge
Goods £150 upwards £20.50 postage charge

Rest of World

Goods up to and including £50 £15 postage charge
Goods £50 to £100 £19 postage charge
Goods £100 to £150 £23 postage charge
Goods £150 upwards £27 postage charge

Please note that we will automatically charge an extra £10 for saddlecloths posted abroad and items such as Konig boots can cost up to £60 to send abroad.

Delivery Schedule

We will normally send your order to you in 3 business days . International orders are generally received in under 15 days. We send all international items recorded delivery so that they can be traced, but can not be held responsible for items lost or damaged in transit.

Note that if you select a bridle that has to be made especially for you. This can take up to 8 weeks.

Back Orders

If your item is not in stock, we will order for you. You will always be emailed with a delivery date, normally within 30 days when you will have the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . In our catalogue all prices are shown in bold first are excluding vat and are followed by the price including vat.

Credit Card Security

Payments made online are taken via SagePay. We will never see your bank or credit card details when you pay online.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee for manufacturing defects.

Reaching Us

If you need to reach us, please email us on sales@classicdressage.com, alternatively, you can call on +44 (0)1442 834 536 or write to us at Classic Dressage Collection Ltd. Whelpley Hill, Chesham, Bucks HP5 3RL, England.

Privacy Policy

Classic Dressage Collection Ltd. are committed to protecting your privacy and we comply with the Data Protection laws applicable to the UK.

Your details will not be passed or sold to other companies for marketing or mailing purposes. We do use the information we collect about you to process your requests and to provide you a more personalised internet experience. We monitor web site traffic patterns and usage to help us determine which aspects are of most importance to you and to develop the web site design and its layout.

Data collected by this site is used to:

Take and fulfill customer orders
Administer and enhance the site and service
Only disclose information to third-parties for goods delivery purposes

We may also use the information we collect, occasionally, to tell you about our progress and changes to Classic Dressage Collection Ltd. web sites.

If you would rather not receive this information, please indicate your wishes when submitting on-line forms or you may send an e-mail to sales@classicdressage.com.

Cookies

Session ID

This web site sets a single "Session ID" cookie, essential for the operation of the web site which is used to 'remember' user specific information only during the time that a user is using the web site. This cookie is deleted when you close your browser. No personally identifiable information is stored in the cookie at any time. This is a 'Category 1' cookie within European legislation.

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

For more information on the use of Google cookies visit www.google.com/policies.

AddThis

We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitors’ web browser. These are Category 1 cookies.

For more details visit the AddThis support page at www.addthis.com/privacy.

Returns Policy

Goods are supplied to you on unconditional approval. If they do not meet with your requirement, we will undertake to replace the item or refund the cost (less postage). Returned goods must be unsoiled and unused, and in a resaleable condition. Bridles will be subject to a 20% restocking charge if returned marked so try on without buckling straps! Any other special orders that are not easily resaleable eg unusual Mattes sheepskin coloured products will also be subject to a 20% restocking charge.

Goods will not be refunded if not returned within 21 days. We strongly suggest a Certificate of Posting is obtained as this allows us to claim should the goods be lost or damaged in transit.